How People Tick: A Guide to Difficult People and How to Handle Them

Title: How People Tick: A Guide to Difficult People and How to Handle Them
Author(s): Mike Leibling
Publisher: Kogan Page
ISBN: 0749443626
Date: 2005
Pages: 193
Size: 1.08 Mb
Format: PDF
Quality: High
Language: American English

This practical guide describes difficult situations, analyzes how they come about and then suggests strategies for dealing with the problems successfully. It aims to address disruptive behavior patterns once and for all, instead of having to handle one-off "difficult" events, time and time again.

Download link:
http://www.fileserve.com/file/XXrPvzW